Online Privacy Policy

Ruhrpumpen, Inc. and their affiliated companies ("Ruhrpumpen Group") have adopted the following Privacy Policy regarding your personal information. We respect your privacy and the privacy of all who take time to visit our online site. Any information that you may provide on this site will not be sold, leased, traded, or rented to any 3rd party. We recommend that you read this entire privacy policy, as well as our website's "Terms and Conditions" statement, to fully understand our position on privacy as well as any and all obligations you have in using our website and the information it contains. By using our website, you agree to the terms of our Privacy Policy and the Terms and Conditions. Generally, you can visit us on the internet without volunteering any information about yourself at all. To measure and improve the online information and services we provide our website visitors our web servers do collect minimal browsing information; however, no identifying e–mail addresses are collected or tracked.


Why do we gather personal information? The information we gather about you and your visit helps us to:

  • Measure the effectiveness of the services and information we provide online
  • Create a more customized user experience online
  • Make improvements in our user's online experience
  • Provide information, quotes and service
  • Send newsletters (the visitor can object to the receipt of these emails at any time)
  • Receive and process payments
  • Generate tax receipts
  • Make better use of service satisfaction surveys
  • Comply with the applicable law
  • o administer internal audits and studies on consumer habits

What types of information do we gather?

Browser: We analyze our website log files to help improve the value of the information and experience available on our website. These logs do not identify you or anyone else personally, and we make no attempt to associate or link the log information with specific users that browse our website.

Cookies: "Cookies" are small data files that are placed on your hard drive during visits to certain websites. These cookies may be used to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide.
These cookies are functional cookies necessary for browsing the website and making it possible to optimize the visitor experience. By continuing to browse the website, the visitor accepts the placement of these cookies. The visitor can block or delete cookies via his or her browser interface. For the procedure to follow according to the browser used, the Visitor is invited to consult its help section.

We may use the following third-party service providers named below to process and store your data:

  • This website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
  • This website uses Hotjar in order to better understand our user's needs and optimize their experience and the service we provide. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices, and stores this information in a pseudonymized user profile. Moreover, this information is not used to identify individual users. For further details, you can see Hotjar's privacy policy. Also, you can opt-out to the creation of a user profile, Hotjar's storing data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.
  • This website uses Mailchimp to manage email marketing subscriber lists and send emails (monthly newsletters) to subscribers. Subscribers can opt-out of these emails at any time.

We do not publish or share cookie information with 3rd parties for marketing purposes and we will not share your information with any other 3rd party unless we have your permission or the law requires us to.

Voluntary: Occasionally, we may need personal information from you. This information could include: name, telephone, email address, physical address, customer identification number, Social Security number, company for which the user works, occupation, or any other information that permits a specific individual to be contacted physically or online. This is for product or service offerings, to conduct surveys, product registrations, etc. Whenever this type of information is required, we will make every attempt at the time of the collection to accurately inform you about the proposed use of the information. You will be able to opt out of providing the information; however, we may then be limited in the types of services we can provide.

What do we do with this information?

All information gathered is used to provide a richer online experience for users, and to assist us in making continued improvements to our online information and services. We do not sell, lease, trade, or rent any personal information we collect.

Our Security Measures to Protect Information

To help protect the privacy of data and personally identifiable information transmitted through the use of our web site, we use reasonable physical, technical and administrative safeguards. However, we cannot guarantee the security of personal information accessible on or transmitted via the internet.

Transfer of personal data

We may share your personal information only under these circumstances:

  • You request, consent to, or authorize such disclosure
  • we have entered into a confidentiality agreement with the party receiving the information
  • upon request of an authority by court order
  • To fulfill the purposes indicated in this document

We will provide this Privacy Policy and the purposes for which the user provided his data to the aforementioned third parties. These parties will take the necessary measures to ensure that all persons who have access to the personal data comply with this privacy policy.

Accessing and updating your personal information

Whenever you use our services, we provide you with access to your personal information. You may correct inaccuracies in your information, update it, or delete it – unless we have to keep the information for legitimate business or legal purposes.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and information may remain on our backup systems.

Access, correction, or deletion requests can be made through sending a request via electronic mail, that must contain the following information:

  • Name, address, telephone and email
  • Document must be signed by the applicant
  • Identify copy
  • Clear description of the information that is requested to change, correct or delete


Our web site is not directed to, and we do not knowingly collect, use or disclose personal information regarding any child under the age of 18. We recommend that parents actively participate in their children's use of the Internet. If you are under the age of 18, please do not submit your e-mail address or any other personal information to us through this web site.

External Links

Upon occasion, we may provide links to other useful internet sites that are not under the control of the Ruhrpumpen Group; we make no claims regarding the privacy policies of those sites.

We encourage you to review the privacy policy and settings on the sites with which you interact to make sure you understand the information that may be collected, used and shared by those sites.

Privacy Policy Revisions

By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. Ruhrpumpen Group reserves the right to amend this policy at any time. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

© 2019 Ruhrpumpen Group